Our culture stems from our many locations throughout the US.
Stamford, CT – Welcome to Affinion’s US Headquarters! Our beautiful office houses all our corporate functions including HR, Finance & Accounting, Legal, Operations, as well as the North American headquarters for our Global Customer Engagement business. Our corporate park offers two cafeterias, a daycare center, and a workout facility. If you are coming in from NYC or northern Connecticut take the train to Stamford and hop on the Affinion Group shuttle that will drop you off outside our building.
Trumbull, CT – Just 30 minutes from our headquarters, Trumbull is where you can find one of our contact centers where the average tenure customer care associates is (10 years), as well as our data center.
Meet Aida, Contact Center Supervisor: During my 13 year tenure at Affinion I have progressed into a supervisor in our contact center. I love to see my team excel as we launch/enhance our products and sites. It is rewarding to see the Customer Service Specialists excited to try out our programs and explain the enhancements to the members/clients.
Wakefield, MA – Our newest office is located in a beautiful historic building. With close proximity to Boston, it is where you can find our Integrated Operations Center.
Richmond, VA – Recently relocated to a beautiful new office space, we are the headquarters location for the Connexions Loyalty business. Our location in Richmond’s West End business hub and suburban hot zone means easy access to all kinds of cool conveniences. From donuts to daycare, and from fast food to fitness, the Innsbrook area is loaded with choices—all within a mile or two of our parking lot. Our two buildings overlook a large lake with walking trail; we also have a gym onsite and great spaces for entertaining and employee appreciation events.
- Special Something: One of the coolest perks of our building is the rooftop deck for chilling out and enjoying live music thanks to Innsbrook After Hours, a 30 year running outdoor concert series. The main stage just across from our building hosts a fantastic musical hodgepodge of big-name performers from May to September.
Chicago, IL – We are located just a stone’s throw away from one of the world’s busiest airports – O’Hare International. Our office is conveniently located adjacent to the Kennedy Expressway and Blue Line EL train. We are a quick train or cab ride from the airport and to downtown Chicago. This office houses the incentive and loyalty team that provides promotional programs to a diverse client base.
Franklin, TN – We are located just south of Nashville, TN – Home of Music City! Our conveniently located Cool Springs offices serve as headquarters for our Insurance Solutions business and include a state of the art gift card fulfillment center. Our facilities offer amenities such as onsite fitness and local walking trails. If you are commuting from Nashville, we are just a short drive down I-65. With world class entertainment at our fingertips, friendly communities and moderate weather, this site is second to none.
Westerville, OH – Our office is located just outside the charming up-town Westerville area with easy access to restaurants, shopping, and activities! For those who need a break on a busy day and enjoy an afternoon stroll, we are conveniently located next to one of the many nature trails in the area. With all the amenities that Westerville has to offer to our employees, our office and employees give back. The Westerville office partners with many community resources and holds a variety of fundraising events throughout the year to support our community, such as W.A.R.M., Relay for Life, and Westerville Caring and sharing, just to name a few. Our Westerville office is the referred to as the flagship site across the organization focusing on providing superior and award winning customer service and support for the Connexions Loyalty, Insurance and Membership lines of business. Westerville is home to just over 450 employees ranging from front line agents, Workforce Management, Human Resources, Learning and Development, E- Learning, Quality Assurance, Application Development and Information Technology professionals. This office recently underwent exciting renovations that included a contemporary new look in our lobby for employees and visitors to enjoy.
- Special Something: Being that we are only 13 miles from The Ohio State University, we support College Football’s 2015 National Champions by sporting our scarlet and grey every Friday during football season. Go Bucks!
Meet Lindsey Briggs, Senior Customer Care Specialist. I came to Affinion in November of 2010. This was just a temporary job until I found my career. I moved up into a Mentor roll, started working in our Command Center and then with new hires in our training classes. I love my job, the people I work with and not a lot of people can say that. This is my career now and I wouldn't have it any other way! In 2015 she was the 5 Star winner. The 5 star winner is recognized for exceptional performance and exceeding expectations through our values of Trust, Integrity, Performance, Professionalism, and Passion.
Eden Prairie, MN – We are located in close proximity to the vibrant Twin Cities metro area providing a perfect balance of small town feel and big city amenities. In 2010 MONEY magazine named Eden Prairie the #1 Best Place to Live in America! Our office is centrally located for easy access to all conveniences including restaurants, daycare and fitness. Bryant Lake Park is less than a mile away – catch walking trails right from our office. We’re just 20 quick minutes from the Minneapolis-St. Paul International Airport and the Mall of America.
- Special Something: To honor our travel connection, we’ve named all of our conference rooms after worldwide destinations and furnished them with photographs taken by colleagues who have visited the location.
Phoenix, AZ – We are located just a quick 15 minutes from Phoenix Sky Harbor Airport and across the street from Biltmore Fashion Park. Sunny skies and breathtaking desert landscapes make it easy to catch the hiking trail, experience amazing shopping over lunch, or hit a round of golf after work all year-round!
Boise, ID – Welcome to Boise! Our contact center is home to a large travel operations team that includes reservations agents and second-line agent support. We also house several support teams including reservations automation, quality, and the main base of our ticketing and schedule change operations. From our West Boise location in the Black Eagle Center we have a great view of the Rocky Mountains’ foothills. If you’re visiting, we’re just a few minutes west of the Boise Airport.
- Special Something: Bring your blue and orange! As a USA TODAY-ranked Top 10 college football town, our center shows our Boise State Bronco pride Fridays during football season. We’ve also got local original artwork painted on the walls throughout our center to tie in with our organizational history and background in travel.
Meet Becky Hazel, Senior Travel Consultant. I have been with the company for almost 12 years. While I have seen many changes over this time, one thing that has remained consistent are the great people I am blessed to work with. From my fellow agents, to support staff and management, the people here in Boise have been great. The other thing that really stands out to me about Affinion is the company’s commitment to providing excellent benefits to employees. I am grateful for Affinion!
San Carlos, CA – Outside the heart of San Francisco, our office is one street from quaint Laurel Street with restaurants, coffee shops, and stores. If you are commuting from San Francisco, take the train into San Carlos and enjoy your 5 minute walk to the open concept office! This office houses our Incentive Networks team that supports our International loyalty programs.
Meet Greg Norman, Director of Production, Incentive Networks. As part of Incentive Networks I joined the Affinion team in 2011 in an acquisition. Affinion allowed our California location to retain the start-up culture that was so important to us. As part of a large parent company like Affinion we have the comfort of knowing that that they are there to support us, but as a California satellite we retain the independence and office culture which has made us successful, and a valuable asset to the company as a whole.