The Hot-Line program is a comprehensive card protection service. Hot-Line service is available 24 hours a day, 7 days a week to assist members in the case of loss, theft or fraudulent use of their cards.
Cancel and Replace Lost, Stolen or Fraudulently Used Cards
Members call one toll-free phone number to promptly cancel and replace an unlimited number of cards in the event of loss, theft or fraudulent use, whether the cards are pre-registered or not. We will contact all banks and issuers to de-activate the cards and order replacements.
Fraud Liability Protection1
If a member is held liable for any fraudulent charges on lost, stolen or fraudulently used credit cards, Hot-Line will reimburse the member up to the legal liability. (Please scroll down for important information).
Register Valuable Cards and Documents
Register an unlimited number of credit, debit, and cash-machine cards, and your valuable documents that you don't want to lose track of such as stocks, bonds and insurance policies.
New Purchase Price Protection
If, during a 60-day period after purchase, an item purchased at the same retail store or chain of same-named retail stores is reduced in price, members can receive a refund equal to the price difference, up to $250.00 per claim and $1,000.00 per membership year.
Return Guarantee
For any reason, members can return eligible unused, non-damaged purchases to Hot-Line for a full refund of the purchase price, up to $250 per claim and $1,000 per membership year, for returns made within 60 days.
Emergency Cash and Airline Tickets2
If a member's wallet and tickets are lost or stolen while traveling, Hot-Line will wire emergency cash to the member, and have a prepaid ticket home waiting at the nearest airport.
Emergency Message Relay and Travel Message Service
Members call one toll-free phone number to contact up to three people in an emergency, or they can leave a message that friends and loved ones can easily retrieve.
Change of Address Service
Hot-Line will notify a member's credit card issuers, major magazines and up to five relatives of the member's new address.
DateReminder® Service
Members can register important dates such as birthdays, anniversaries, special days and events. Hot-Line will send a monthly reminder, so members will not forget these dates.
www.nationalcardregistry.com
Click the link above for complete information about these benefits and membership terms and conditions.
1IMPORTANT NOTICE: MEMBER LIABILITY FOR FRAUDULENT CHARGES UNDER FEDERAL LAW: For credit cards: If the card issuer has notified the member of their maximum potential liability, has provided a means for the member to notify the card issuer of credit card loss or theft, and if the credit card contains a way of identifying the cardholder or authorized user, then the member's liability for fraudulent charges made to their account before the card issuer is notified is up to $50.00 for each card. For debit and cash machine cards: Member liability for fraudulent use of their cards is up to $50.00 if the member notifies the card issuer of the loss or theft of the card within two business days after learning of the loss or theft of the card. After that, member liability is up to $500.00 for each card. Or, if the member does not notify the card issuer within 60 days of receipt of a monthly statement showing unauthorized transfers, then the member's liability for each card is up to the total amount of unauthorized transfers that occurred after the 60-day period and before notice, provided that the card issuer establishes that the unauthorized transfers would not have occurred if the member had notified the card issuer within the 60-day period. Member may also be liable for up to $50.00 or $500.00 for each card as described above, as applicable.
2Member must be at least 100 miles from home and have available credit on a designated card. Emergency cash is charged as a cash advance, and emergency airline tickets are charges as a purchase to your credit card account and both are subject to that account's finance rates.